Grievance redressal
We are committed to addressing customer queries and complaints in a timely and satisfactory manner.
Procedure for Lodging a Complaint
Level 1: Registered Office
A customer may lodge a complaint at the registered office by submitting a written application or by writing an email to investment@manjushreeventures.com or via a telephone call on 1600108259. Every complaint received shall be acknowledged and recorded.
Level 2: Nodal Officer
Complaints remaining unresolved at the registered office within a period of 7 days may be escalated to the designated Nodal Officer for further examination and resolution.
Nodal Officer: Dulhi Chand Soni
Email: dcsoni@manjushreeventures.com
Phone: +91‑9448115318
Level 3: Reserve Bank of India – Complaint Management System (CMS)
If the complaint is not resolved within a period of 30 days from the date of lodging the complaint or if the customer is not satisfied with the resolution provided by the NBFC (Non Banking Finance Company), the customer may approach the Reserve Bank of India through the Complaint Management System (CMS), subject to the RBI Ombudsman Scheme, as applicable.
Customers are requested to quote the complaint reference number in all future correspondence. This Grievance Redressal Mechanism is subject to review and modification in line with RBI instructions issued from time to time.